Privacy Policy

This privacy policy applies to Little Dreamers Entertainment. At Little Dreamers entertainment, your privacy and security is important to us. We know that providing personal information is an act of trust and we take that seriously. This policy gives you information on how Little Dreamers Entertainment collects, uses and protects data collected by / submitted to us.

This policy has been drafted in accordance with the general data protection regulation and we are registered with the information commissioners office.

By filling out an enquiry form you are supplying us with your data and you are giving permission for us to collect it, process it, store it, use it and in some instances share it and you agree to and understand the following:

Data collection

We only collect personal data that is voluntarily given to us by you, the customer, through our online enquiry form or over email, text, in person, phonecall or message on social media.

Types of data we could collect:

Identity Data including forenames, last name, gender.
Contact Data email address and telephone numbers.
Financial Data may include bank account and payment card details.
Special Category Data for example health or medical data.
Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.
Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.
Profile and Usage Data may include enquiries submitted by you, purchases information, feedback and survey responses, and how you use our website, products and services.
We may also collect non-personal data such as Aggregated Data which is data that may be obtained from your personal data, but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.

Data usage

The information collected could be used:

To coordinate with you to plan the party and inform you the entertainer’s arrival on the day.
To enable us to provide our services to you, to communicate with you and to meet our contractual commitments to you. This may include any of the above forms of data.
To notify you about any changes to our business, such as improvements to our Website or service/product changes, that may affect our service or relationship with you. This may include Identity and Contact data.
To send marketing information such as about goods and services similar to those that were the subject of a previous sale to you, upcoming events and offers. This may include Identity and Contact data. (see below under ‘marketing’)
Where we need to comply with a legal obligation. This may include Identity, Contact and Transactional data.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.

We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.

Data storage

Data will be stored indefinitely until little dreamers entertainment ceases to operate. If you wish for your data to be deleted, please email Little Dreamers Entertainment.

Information sharing and disclosure

Little Dreamers Entertainment is committed to protecting your personal information. We aim to ensure that any personal information we obtain and use about you will be held in compliance with the data protection rules.

Your data supplied to us will be used and stored by Eliza Chambers, the owner of Little Dreamers Entertainment and some data (names, phone number and address) will be shared to the entertainer attending your booking so that they can locate the venue and inform you of their arrival on the day of the booking.

Ordinarily we will not disclose your data to third parties outside of Little Dreamers Entertainment without your prior permission.

For our events, if we need to share your data with a third party ie café, hotel, soft play or other that we are collaborating with to produce this event, we will make you aware of this before you book. By booking an event you are giving permission for us to share your data to said third party.

If an incident were to occur at the booking, we can disclose your data if prompted by Competent Authorities Police, Health and Safety Executive, HMRC, Customs & Excise etc for the purpose of prevention or detection of unlawful acts.

Please be advised that we do not reveal information about identifiable individuals to our advertisers, but we may, on occasion, provide them with Aggregated Data about our Website visitors and customers.

Controlling the use of your data

Where we rely on consent as the lawful basis for processing your data you can revoke or vary that consent at any time. If you do not want us to use your data or want to vary the consent that you have provided you can email us at eliza@littledreamersentertainment.co.uk at any time.

Data security

The transmission of information via the Internet or email is not completely secure. Although we will do our best to protect your personal data and while we make every effort to ensure that your information is secure on our system, we cannot guarantee the security of data while you are transmitting; any such transmission is at your own risk.

Once we have received your data, we have security measures to prevent your data from accidental, loss or disclosure or unauthorised access. But the client understands that this is not completely secure.

In the event of a data breach we will notify the ICO and you in the event that the breach results in any likelihood of loss or damage to you.

Marketing

Where we collect your data for marketing purposes we will always request your consent, at the point the data is collected, to use your data for that purpose. On our online enquiry form we have a box to tick if the client does not wish to receive marketing information about upcoming events and offers. If they tick this box, we will not send them any other emails unless specifically relating to coordinating their booking.

We will always obtain your prior consent to sharing your personal data with any third party for their marketing purposes. This may be to enable relevant third parties to advise you of products or services that may be of interest to you.

Accuracy

It is important that the data that we hold about you is accurate and up to date. In the event that your data changes please notify us so that we can update our records.

Our Website uses cookies to help run our site, provide the best experience for our clients and help us learn about traffic to our site. This will gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally – it is statistical data about our website visitors and their use of our Website. This statistical data does not identify any personal details whatsoever.

We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Website and the service that we provide to you.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our Website. Where we work with advertisers on our Website, our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our Website.

Your rights

The GDPR gives you a range of rights in relation to the personal data that we collect from. You have the right to:

Access your personal data. This right is commonly known as the ‘data subject access request’ and enables you to receive a copy of the personal data we hold about you. You will not need to pay a fee to access your personal data unless we can justifiably demonstrate that the request is repetitive or excessive. We will respond to all legitimate data access requests within one month, but we may need to obtain further information from you in order to confirm your identity and the legitimacy of the request.
Request update of the personal data. This enables you to have any incomplete or inaccurate data corrected.
Erasure of your personal data. This enables you to ask us to delete personal data where there is no justifiable reason for us continuing to retain and process it. We may not always be able to delete the data such as if there is an ongoing contractual relationship between us or if we are legally required to retain the data.
Object to the processing of your personal data where we are relying on consent or our legitimate interests (or those of a third party) as the justification for processing the data.
Restrict the processing of your personal data. This enables you to ask us to change the processing of your personal data. For example, you may wish to vary the basis on which we contact you.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, machine-readable format.
Withdraw consent. Where we are relying on consent to process your personal data you may withdraw that consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You can exercise these rights at any time by emailing us at eliza@littledreamersentertainment.co.uk.

Third party links

You might find links to third party websites on our website. If you click a link to a third-party website and visit that site, you may be allowing that site to collect and share certain data about you. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Complaints

If you wish to raise a complaint then we would welcome the opportunity to discuss your concerns to see if we can resolve the issue for you, before you decide to contact the Information Commissioner’s office.

Changes to this policy

We may occasionally amend and update this privacy policy to reflect regulatory requirement and change in our information and collection disclosures practices. Please regularly review these policies to view our most up to date privacy policy to stay informed of how we are protecting your personal data.

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.

If you have any questions or concerns about our privacy policy, please contact us here.