Terms and Conditions
Please read carefully the Terms and conditions before booking with us.
By paying either the deposit (for parties and events) or the visit in full (for doorstop visits and other services), the client, whose name is on the booking form is agreeing that they accept these terms and conditions. This is a binding agreement between Little Dreamers Entertainment and the client.
Booking & Payment Policy
A booking is confirmed only after you receive a confirmation email following payment of a non-refundable deposit (50% of the package price). This deposit applies toward the total party cost.
We cannot hold your requested date/time until payment is received.:
Deposit invoices will be sent via email in response to your request form. Please do not make any payments until you receive an invoice.
Deposits secure your date and cover administrative costs and necessary purchases, making them non-transferable to other services.
The remaining balance is due 7 days before the event. Failure to pay at least 72 hours prior will result in cancellation.
Bookings made within 7 days of the event require full payment upfront.
For Doorstep Visits, Video Calls & Video Messages bookings are confirmed only after you receive a confirmation email following full payment of the service.
Cancellation and rescheduling:
If you need to cancel or reschedule your booking date/time after it has been confirmed with a deposit or full payment, please note the following:
Deposits and full payments are non-refundable.
If you can no longer hold your event on the scheduled date or time, your deposit may be applied toward another booking within 12 months of the original booking date. Rescheduling is subject to availability, we will try our best to accommodate date/time changes but it is not guaranteed.
Notice Requirement: To be eligible for the 12-month reschedule option, you must provide a minimum of 14 days’ written notice before the original event date.
Company-Initiated Cancellations
Little Dreamers Entertainment reserves the right to cancel a booking at any time for any reason. We will provide as much notice as possible in such cases. If we cancel your booking:
Any payments made will be refunded within 30 days, or
The deposit may be transferred to another available date.
Little Dreamers Entertainment is not liable for any compensation, loss, damage, or expenses incurred as a result of the cancellation.
Travel and arrival policy
Cambridgeshire/Hertfordshire Bookings
A travel fee of £0.30 per additional minute applies for journeys exceeding 50 minutes round trip from our HQ in Haslingfield, Cambridgeshire. This will be detailed on your invoice, with 50% due at deposit payment.
Entertainers aim to arrive 10 minutes before the booking start time—please ensure your venue is available accordingly.
London Bookings
Changing Options:
If you provide a changing space, the performer will arrive 30 minutes early to change.
If the performer arrives fully dressed, they will arrive 10 minutes before the booking start time—please ensure your venue is available.
Travel Fees:
Bookings over 50 minutes round trip from our HQ in Chiswick, West London, incur a £0.30 per additional minute fee (based on public transport via City Mapper).
If the performer arrives in full costume, travel is charged based on the Uber fare from Chiswick at the time of booking.
All travel fees will be detailed on your invoice, with 50% due at deposit payment.
Delays and cancellations:
We are not responsible for delays caused by road accidents, extreme weather, or other factors beyond our control.
If an entertainer is delayed, we will aim to make up lost time if your venue allows. Please allow a 15-minute grace period for traffic delays.
If the entertainer is more than 15 minutes late, they will send a text update as soon as it is safe to do so—please keep your phone handy.
In case of cancellations due to extreme weather (e.g., snow) or unforeseen circumstances, we will offer a full refund or reschedule based on availability.
Venue information requirement:
When submitting an enquiry, please provide the general area of your event before paying a deposit.
The full venue address and postcode must be provided either on your booking form or via email/message and you. must have received confirmation of receipt, no later than one week before the event (before the final payment).
We rely on the postcode for GPS navigation—please ensure it is correct. If the venue is difficult to find, include detailed directions.
We are not responsible for delays due to incorrect or incomplete address information.
Glitter & Makeup Policy
We use biodegradable cosmetic glitter for glitter tattoos and magic wishes (sprinkled on hands like fairy dust).
The client must inform us in writing of any allergies or skin sensitivities, including allergies to glitter or fixer gel (if glitter tattoos are included).
Glitter tattoos are for ages 3+—the client ensures children under 3 do not receive one.
We use Barry M biodegradable body glitter, Glamavan UK glitter, and gel.
Hygiene & Application
Glitter tattoo brushes are sanitized between children with Clinell antimicrobial wipes and thoroughly washed with ISO makeup sanitizer between bookings.
For ticketed events, we offer transfer glitter tattoos applied with water or baby wipes—adults may apply these to their children.
Children’s Play Makeup
We use Little Stardust Natural Play Makeup with single-use applicators that are discarded after each use.
Clients must notify us in writing of any allergies or sensitivities.
Little Dreamers Entertainment is not responsible for medical emergencies resulting from undisclosed allergies.
Bubbles:
The client agrees to tell Little Dreamers Entertainment in writing of any allergies to bubble liquid from ‘Giant gazillion premium bubbles’ or ‘Rich Childhood’ bubble gun bubbles. The client agrees that Little Dreamers entertainment accepts no responsibility for any medical emergencies which occur as a result of failure to notify us of any such allergies. It is the client’s responsibility to inform little dreamers entertainment in writing if they would not like bubbles.
Other Allergies:
If you are booking balloon modelling add on, please inform us in writing to any allergies to balloons before you book this add on. The balloons used contain latex.
The client agrees to inform us of any other allergies which the guests have.
The client agrees that Little Dreamers entertainment accepts no responsibility for any medical emergencies which occur as a result of failure to notify us of any such allergies.
Prices:
All prices are subject to change, however prices quoted in email or over message at the time of booking will always be honoured.
Guests:
The maximum number of children to attend each party with one performer present is 25 and a maximum of 8 for doorknock visits. This includes any siblings who may be joining in. The client agrees not to exceed these numbers as we pack equiptment according to the number of children.
For parties with 25+ children, you will need a second performer at your party.
For Silver, Gold and diamond packages with 25+ children, there will be a fee of £1 for every extra child.
Please ask your guests to arrive on time as we cannot amend the booking start time/finish time when the entertainer arrives.
Photographs and videos:
Photos and videos may be taken at bookings and posted online for marketing purposes only. We will always get the consent from the parent/guardian whose child is being photographed/filmed before using for our marketing purposes. And any child who we do not have consent for, we will blur out their faces or use photos taken from the back. For more detailed information on how photos are used, see our photography policy here
Venue:
For parties, the client agrees to organise, book or provide a venue for the entertainer to entertain in whether this is in the clients home or at a community hall or suchlike and the client agrees to ensure there is enough space for the number of children invited to be able to move around, dance in and sit comfortably in a circle in.
For parties, the client agrees to provide a table and a chair for the entertainers
If the venue is unsanitary, unsuitable for the booking or puts the entertainer in any danger they will leave the premises without refund.
It is the clients responsibility to ensure that there is a well signed escape route and kept clear at all times
If outside, please ensure that there is shade if it’s a sunny day, free of thorny bushes and no standing water, if there is even slight rain the performer will continue the party inside so you must ensure a backup for example the living room. Likewise if the ground is wet and or muddy it is down to the performers discretion to move the party inside. If the temperature exceeds 25 degrees Celsius, the performer must move the booking inside and appropriate air conditioning must be provided.
Parking (Cambs/Herts only):
For all Cambs/Herts bookings, there must be free, nearby safe and legal parking available on site for the entertainer, no further than a 2 minute walk and clients must pay any parking or congestion fees for the entertainer. The client must obtain all necessary permits and or licencences from any government authorities (including but not limited to local council, police service, fire service) as necessary for the duration of the period of service, any and all costs associated with obtaining such permits will be payable by the client. Should any delay or cancellation of the hire occur in relation to such permits, all fees or other associated expenses will be payable by the client.
There must be space outside the vehicle for the performers to exit in a large gown.
The client must inform Little Dreamers Entertainment of where the parking is ie car park, driveway
We politely request that you do not bring the children out to the form of transport to greet the character to maintain the magic.
Behaviour:
If at any point an entertainer is subject to threatening behaviour or feels unsafe, they will leave the booking immediately and no refund will be offered. Please ensure the environment the performer is coming into is safe and positive.
Threatening behaviour includes but not limited to swearing, throwing objects, hitting, drunk or disorderly behaviours, unsanitary working conditions, smoking in close proximity to performers, rudeness or disrespect.
Distractions:
Should there be distractions at the party such as bouncy castles, soft play etc your performer is not expected to keep the attention of all the guests. We highly suggest turning off or packing away any other distractions while our performers are entertaining.
Performer present:
We may not disclose with the client which performer will be attending the booking. The client understands upon booking that it could be any one of our performers as the character at the booking and the client will not get to choose a performer. The booking is made upon the understanding that Little Dreamers Entertainment reserves the right to change the performer attending the booking, at any time due to illness or other and not refund shall be given should the performer change.
External Fines:
In the event the party/event/visit is broken up by law enforcement, and a fine is imposed, this is the responsibility of the client.
Liability to third parties:
Little Dreamers Entertainment provides entertainment services only and is not responsible for the supervision, safety, or well-being of children or adults at the event.
Parental Supervision: A responsible adult must be present at all times. The person listed on the booking form must attend.
Duty of Care: Clients must ensure there are enough adults to supervise children throughout the event. Our entertainers will direct children to responsible adults for any needs (e.g., hunger, illness, accidents, medical emergencies).
Child Safety: Entertainers must never be left alone with children and are not responsible for discipline. Parents/guardians are solely responsible for monitoring children's safety and behavior.
Liability: Little Dreamers Entertainment is not liable for personal injury, illness, death, loss, or property damage during the event.
Conduct Policy: Entertainers reserve the right to leave immediately, without a refund, in cases of physical, verbal, or sexual abuse.
By booking with us, you agree to these terms.
What we provide:
Little Dreamers Entertainment provides all music, games and prizes, we do not provide party bags or decorations.
The entertainer will not be held responsible for any children behaving uncharacteristically shy or disinterested. the entertainer will not force children to participate if they don’t want to
It is at the discretion of the performer to change some of the activities in the booking if needed. Performers may modify activities to suit the audience, especially if most children are under 3. Our princess parties are most suitable for ages 3+.
We bring our own music, speaker and microphone to all parties. The performer cannot use a speaker/ microphones/pa system provided by the client.
Video messages:
Little Dreamers Entertainment will try and send video messages as soon as possible after the final balance has been paid but this may take up to a week. These will be sent as an unlisted youtube link, so your child can view again and again
1-1 interaction with birthday child:
For all parties, the birthday child must be available and supervised 5 minutes before all other guests arrive so they can have their 1-1 time with their entertainer, the entertainer is not obliged to stay for extra time once the party is over so please make sure birthday child is available before the party.
Equipment and damages:
The client will be responsible for any damage to equipment and will be liable to pay the cost of replacing any of Little Dreamers Entertainment’s equipment at full replacement value, this includes but is not limited to speaker, microphone, costumes, props, games damaged due to mistreatment while at the client’s premises. If any items are damaged, charges will apply. The client agrees to immediately report any theft of the equipment to the local police service and the company. The client agrees to use the equipment for purposes only that accord with the laws of the jurisdiction in which the site is located. The client agrees not to deface or tamper with the equipment including but not limited to affixing any object to the equipment. The client agrees that all equipment is vacated by the departure time provided by the company.
Party food:
The client agrees, if booking a 2 hour (diamond) party, to provide a party tea/lunch for the children attending.
Characters:
Little Dreamers Entertainment is not associated with any company, brand or licensed character nor do we claim to be. It is not our intention to violate any copyright laws. We can only accept bookings from individuals who are aware of this.
We are constantly updating our characters costumes, the entertainer at your event may not be the same entertainer nor wearing the exact same outfit/wig as in our photos because we are always updating our characters costumes, the client agrees to understand this.
Other entertainment:
Please let us know prior to the event if you have any other performers or entertainment, such as magician, DJ as we are unable to attend events where there are other performers entertaining unless discussed prior. Our entertainer will leave the party if discovering upon arrival that there are other performers there which has not previously been agreed upon.
Package delivered:
The package booked is the one that will be delivered on the day. The entertainer cannot increase the length of the booking on the day unless previously arranged. If the entertainer is kept at the venue for longer than the package type booked, you will receive an invoice for this extra time.
Offers:
Discounted services apply only to the booking type (party, visit, video call…) stated in the offer information. Parties= 30 min, 1 hr, 1.5 hr, 2 hr parties, events= bespoke packages discussed with us for weddings, fetes etc, Visits= doostep visits, Video calls, video messages. Offers apply to bookings that are not already discounted.
Joint parties:
For bronze parties with 2 or more birthday children we require an extra £5 per extra birthday child. For silver, gold and diamond, we require £7.50 per extra birthday child. This will be detailed on your invoice.
Data:
The client agrees to supply Little Dreamers Entertainment with name, name of birthday child, age of birthday child, email address, phone number, address of party and parking information. By supplying us with this data you are giving us permission for Little Dreamers to collect it, process it, store is and in some instances share it. And you agree to the terms of our privacy policy.
Messages:
We endeavour to reply to all emails and messages within 48 hours. We cannot respond to any emails or messages sent after 6pm the night before your booking so if you want to contact us regarding your visit please do so before this time.
Assistant:
There may be an assistant at the booking who will be easily identifiable at all times as they will be wearing Little Dreamers Entertainment branded top, they are there to help set up and take photos. They are not there to ‘look after’ or discipline the children.
Little Dreamers Entertainment has the final decision in all matters relating to these terms and conditions and we require your cooperation with the above. If you have any concerns or questions please contact us here. Thank you.